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Frequently Asked Questions

Please consider using the chat feature on this page if you have a question not answered by the FAQ. Phone sales and support are also available during normal business hours as written below. For asynchronous inquiries, you can send us an email using the form below.

Everyday Operations 4 am to 11 pm except holidays
BioTrauma Emergencies Open 24 Hours
The Chute Company Emergencies Open 24 Hours

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Company Blog


From Our Professionals to You


Tackling the "Trash Chute Smell" Problem


By Spacey RaccoonSpacey Raccoon

Stinky chutes are often an indication that the chute is out of code. Avoid complaints from both the building inspector and tenants by mitigating odors caused by misfitment and grime.

Ideally, on any given floor on the chute column, the odor should not be detectable unless the trash chute intake door is open. Detectable trash odor outside an intake door indicates that the seal on the door is broken and should be replaced.

Odor originating in the trash room should be sent up through the chute column and out the stack on the roof via appropriately provided natural or power ventilation. Ideally, this odor should be tolerable.

Things that make your chute stink:

  • Bags will explode in clogged chutes and line the chute walls with grime.
  • Dirty compactors will hold smell – these should be kept clear of trash and cleaned as often as the chute.
  • People will throw cat litter bags and dog poop down the chute, and it will explode inside the dumpster or compactor, peppering the area with the aforementioned waste.

Dirty chutes are avoidable by maintaining capacity at the compactor or dumpster, and giving it a proper, regularly scheduled High Pressure Steam Blast™ cleaning. We recommend all customers opt for regularly scheduled Space Foam Antimicrobial Odor Control™ applications between cleanings.

We'll make that chute like new. We are a full-service chute company – whether you need cleaning or inpection, call us today for a consultation.

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